Monitoring - As part of our commitment to ensuring seamless business continuity and system reliability during the peak season, we will be observing the following freeze periods for Optty.
During these times, no code changes, deployments, or configuration updates will be performed — except in cases of critical business requirements.

DATE - TIME ZONE

Thursday, November 27 - Monday, December 1 2025 - 00:00 – 23:59 CT
Saturday, December 6 2025 - 00:00 – 23:59 CT
Saturday, December 13 2025 - 00:00 – 23:59 CT
Wednesday, December 24 2025 – Thursday, January 1 2026 - 00:00 – 23:59 CT

Oct 30, 2025 - 13:57 UTC

About This Site

Welcome to Optty's Operational Status Page.

Venture into a world of limitless payment possibilities and complimentary services, unified through a single, seamless integration.

Merchants or Partners needing Technical Support can use our 24/7 online support portal https://optty.atlassian.net/servicedesk/customer/portals.

For all other Technical support reach out to support@optty.com.

Optty Merchants Payments API ? Operational
90 days ago
99.93 % uptime
Today
Optty Widgets ? Operational
90 days ago
100.0 % uptime
Today
Dashboard and Reporting ? Operational
90 days ago
100.0 % uptime
Today
Optty Universal Payments Platform ? Operational
90 days ago
100.0 % uptime
Today
Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Hosted Payment Page ? Operational
90 days ago
100.0 % uptime
Today
Webhook Notifications ? Operational
90 days ago
100.0 % uptime
Today
Order Reconciliation Service ? Operational
90 days ago
100.0 % uptime
Today
Ancillary Services ? Operational
90 days ago
100.0 % uptime
Today
Sensitive Data Logs ? Operational
90 days ago
100.0 % uptime
Today
Compliance and Marketing Content ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Oct 31, 2025

No incidents reported today.

Oct 30, 2025
Resolved - This incident has been resolved.
Oct 30, 17:43 UTC
Update - We are continuing to work on a fix for this issue.
Oct 30, 13:19 UTC
Identified - We are currently experiencing an issue affecting payments on Latitude AU and NZ within the Production environment.

Transactions are failing due to an identified issue during the webhook payment data verification process.

Our team has identified the root cause and is actively working on a fix to restore normal functionality as soon as possible.

Oct 30, 13:14 UTC
Resolved - This incident has been resolved.
Oct 30, 17:30 UTC
Investigating - The Sandbox environment is currently experiencing an outage due to a failed environment update. Our team is actively working to restore full functionality, and the issue is expected to be resolved shortly.
Oct 30, 13:25 UTC
Oct 29, 2025
Completed - The scheduled maintenance has been completed.
Oct 29, 07:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 05:30 UTC
Scheduled - We would like to inform you that a scheduled maintenance window has been planned for the Optty's Production Environment.

While no service disruptions are expected and all systems will remain fully operational, we kindly ask that you review and, if necessary, adjust any workflows or systems that may rely on the platform in preparation for this activity.

We appreciate your understanding and cooperation.

Down Time Expected - NONE

Oct 28, 11:29 UTC
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.