Monitoring - As part of our commitment to ensuring seamless business continuity and system reliability during the peak season, we will be observing the following freeze periods for Optty.
During these times, no code changes, deployments, or configuration updates will be performed — except in cases of critical business requirements.

DATE - TIME ZONE

Thursday, November 27 - Monday, December 1 2025 - 00:00 – 23:59 CT
Saturday, December 6 2025 - 00:00 – 23:59 CT
Saturday, December 13 2025 - 00:00 – 23:59 CT
Wednesday, December 24 2025 – Thursday, January 1 2026 - 00:00 – 23:59 CT

Oct 30, 2025 - 13:57 UTC

About This Site

Welcome to Optty's Operational Status Page.

Venture into a world of limitless payment possibilities and complimentary services, unified through a single, seamless integration.

Merchants or Partners needing Technical Support can use our 24/7 online support portal https://optty.atlassian.net/servicedesk/customer/portals.

For all other Technical support reach out to support@optty.com.

Optty Merchants Payments API Operational
90 days ago
99.3 % uptime
Today
Optty Widgets Operational
90 days ago
100.0 % uptime
Today
Dashboard and Reporting Operational
90 days ago
100.0 % uptime
Today
Optty Universal Payments Platform Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
99.92 % uptime
Today
Hosted Payment Page Operational
90 days ago
100.0 % uptime
Today
Webhook Notifications Operational
90 days ago
100.0 % uptime
Today
Order Reconciliation Service Operational
90 days ago
100.0 % uptime
Today
Ancillary Services Operational
90 days ago
100.0 % uptime
Today
Sensitive Data Logs Operational
90 days ago
100.0 % uptime
Today
Compliance and Marketing Content Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Dec 16, 2025

No incidents reported today.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025
Resolved - This incident has been resolved.
Dec 10, 09:51 UTC
Investigating - The Deployment issue and Merchant API outage have been resolved. Everything is back up and running, and we will continue to monitor.

Time 6:44am UK time to 7:22am UK time

Dec 10, 07:32 UTC
Completed - The scheduled maintenance has been completed.
Dec 10, 07:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 05:30 UTC
Scheduled - We would like to inform you that a scheduled maintenance window has been planned for the Optty's Production Environment.

While no service disruptions are expected and all systems will remain fully operational, we kindly ask that you review and, if necessary, adjust any workflows or systems that may rely on the platform in preparation for this activity.

We appreciate your understanding and cooperation.

Down Time Expected - NONE

Dec 9, 12:25 UTC
Resolved - This incident has been resolved.
Dec 10, 03:39 UTC
Investigating - We are no longer seeing issues with refunds, but we will continue to monitor the situation until the provider confirms their service is stable.

Our team will provide an update once the issue has been fully resolved.

Dec 8, 06:30 UTC
Dec 9, 2025

No incidents reported.

Dec 8, 2025
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Resolved - This incident has been resolved.
Dec 5, 13:07 UTC
Investigating - We are currently experiencing an intermittent issue affecting some of our payment partners - this is due to a Cloudflare maintenance and is affecting amongst others: Afterpay and Zip in Australia.

Time affected - 8:40 to 9:10 UK TIME

Our team is actively monitoring the situation and will provide an update once it has been resolved.

Dec 5, 09:48 UTC
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025
Completed - The scheduled maintenance has been completed.
Dec 2, 12:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 12:00 UTC
Scheduled - We would like to inform you that a scheduled maintenance window has been planned for the Optty's Sandbox Environment. We kindly ask that you review and, if necessary, adjust any workflows or systems that may rely on the platform in preparation for this activity.

Down Time Expected - 15 mins

Dec 2, 11:13 UTC